Cancellations and Refund Policy

Last Updated: ● October27th, 2020

Annual Subscriptions

Purchased courses will appear in the user profile under 'My Subscriptions' as access is being purchased for a one-year period.

 

Payments-

Access to courses on the Co-Reg Community are valid for one year after purchase. The one-off payment will be charged to the credit card at the time of purchase. After the one-year period, access to the courses can be purchased again through the same system.

 

Cancellations -

You can cancel your plan at any time by clicking the account button at the top right of the page and clicking 'My Subscriptions'. Once on the 'My Subscriptions' page you will see your subscriptions listed in a menu. Click the arrow to the right of the plan you wish to cancel which will expand the information with details of your plan and when the plan started. Below this you will see a link to 'Cancel your subscription'.

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Cancellations can also be submitted via email to coregcommunity@self-reg.ca with the subject line "Cancellation". When a cancellation is processed the user will no longer continue to receive the benefits of their subscription. 

 

Refunds-

Users will have 30 days from the initial date of purchase of the annual membership to submit a "Cancellation and Refund" request by email at: coregcommunity@self-reg.ca

After these 30 days the user will not receive a refund of any portion of the subscription fees paid for the current billing period.

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